Masako Yamamura: Hospitality and Retail Training Professional

Show Notes

This updated and re-released episode we get into Hospitality and Retail with professional sales and leadership trainer Masako Yamamura. We discuss Omotenashi possibly leading to world peace, Bartenders are the most fun hospitality people, Commissions and culturally why Japanese avoid the system , Fortune-tellers, and the numerous differences and similarities between the retail and hospitality industries in Japan. Other highlights from our conversation:

What the hospitality industry could learn from the retail industry
Her definition of "Omotenashi" and why she hated the Olympic O-MO-TE-NA-SHI presentation
Using hospitality concepts in retail can differentiate your brand from competition
Why a 5-star hotel experience in Japan is not as positive vs. overseas
Why Japanese "Just In Case" mentality holds back true hospitality
Least popular jobs for todays Japanese youth
Her pessimism regarding the future of Japan
A story about a fortune-teller's shocking but reaffirming message

gugu Sleep Company https://gugu.jp
My Solutions https://www.my-solutions.jp
Masako Yamamura
https://www.linkedin.com/in/masako-yamamura-88060517/

Recommended