Eric D'Ignazio: Hospitality Business Entrepreneur
Eric D'Ignazio, a 14-year Japan hospitality veteran who's resume includes InterContinental Hotels and the The Accor Group. Eric has spent his entire professional life working in Japan and has had a very non-traditional hotel career path where he eventually became Representative Director at Accor for seven years. It seems his destiny was to work in hospitality as he got his start as a child working at his grandfather's Italian restaurant in Philadelphia. Eric recants the training and cultural insights gained from his career start with a very traditional Japanese company. We talk about his new company AssistINT he co-founded, focused on hospitality industry consulting and IT development for Japan market-entry. And, we discover numerous mutual coincidences among our Japan journey, which leads to some interesting comments. Other topics we cover:
- Childhood lessons from working at his grandfathers Italian restaurant
- What makes Japanese hospitality the best in the world
- The "Omakase" mindset and guest expectations in Japan
- The difference between Omotenashi and Hospitality
- Consistence and Courtesy - What foreign companies can learn from Japanese hospitality
- Predictions for the future of Japan
- The challenges of hospitality recruiting and training and how to address this
- Tekizai Tekisho - the Japanese 4 character idiom explained
- The Free Unsolicited Business Idea
AssistINT: https://www.assistint.com/
Eric D'Ignazio: https://www.linkedin.com/in/dignazio/
Great Sleep Starts Here = gugu Sleep Company: https://gugu.jp
Japan Adventures via Camper Van = Dream Drive: https://www.dreamdrive.life
- Use the code word "ZEN" to receive discounts
